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Troubleshooting form

To assist us in troubleshooting problems you are experiencing, please complete this form and submit it. We will contact you within 2 business days of receiving the form.

(* denotes mandatory field)

My Details

* First Name
* Last Name
* Company
* Status Bookseller Publisher Other
* Contact Number
* Email

My Computer

* Operating System
* Browser
* Internet Connection Type
* Cookies Enabled Yes
No
If no, please click here to learn how
* JavaScript Enabled Yes
No
If no, please click here to learn how
* Firewall Yes
No
Unknown
* Proxy Connection Yes
No
Unknown
* Pop-up blocking tools installed Yes
No
Unknown
* Time and date settings are correct Yes
No
If no, please click here to learn how

Problem Experienced

* Time when problem occurred
* Page where problem occurred Log-in
Registrations
Quick Search
Advanced Search
Search Results
Book Details
Distributor Directory
Publisher Directory
News
Help
Other (please specify below)
* Problem Frequency Error occurs consistently
Error is intermittent (sometimes it works, other times it doesn't occur)
* Problem Reproduction Error only occurs on one computer
Error occurs on more than one computer in the same network
* Step by step account of what you were doing when the problem occurred (details of a search, search words, page you were trying to visit etc)
Error message received (please paste the error message)
Additional Comments