The Australian Publishers Association (APA) recognises that it is important for you to know that any information provided by you to the APA is handled properly. We take very seriously our responsibility to protect and maintain the privacy, accuracy and security of your personal information. We do all that we can to maintain the highest standards in dealing with personal information held about you. APA staff who handle personal information understand the standards and take all reasonable steps to achieve them.
The Commonwealth Privacy Act 1988 and general law place strict requirements on us to treat any information you give us as confidential.
We collect only that information which is necessary for the conduct of our business relationship with you. Some of the information we collect, for example on your use of our websites, may be used to improve our services to you and monitor performance. The information we collect is dependent on the purpose for which it is collected. Generally, it will include, name, delivery address, contact details and, where relevant, billing address and details relevant to effect payment eg credit card details.
We collect the information we require in the following ways:
We use your information to carry out our business with you, to facilitate our financial dealings with you, for, internal product/service analysis, and to comply with applicable laws and regulations.
In relation to any promotional or direct marketing messages sent to you by us via email, in accordance with the Spam Act 2003, these messages must:
We disclose information to the following organisations or individuals when and to the extent necessary to conduct our business and comply with applicable laws and regulations:
We have well-documented and understood processes for the security of all data whether in physical or electronic form. Security of information is a high priority to us.
Access to, and manipulation of, information, both physical and electronic, is controlled using systems (electronic and manual) which are current and in line with industry standards. Our systems are regularly reviewed to ensure that the highest standards possible are maintained.
Only those employees performing services or tasks relevant to your business with us have access to your information. This includes those employees involved in direct marketing.
Information collected via the websites is stored securely by authorised third parties and will only be accessed by authorised personnel.
We take all reasonable steps to ensure that your information is de-identified or destroyed when it is no longer required by us. As a general rule we are legally required to keep information for seven years. However this may vary depending on specific legal requirements or our business needs.
We take all reasonable steps to ensure that your information is current and accurate. To assist us in this regard we request that you notify us of any changes to the information we hold on you.
You can access your personal details held by us by contacting the Privacy Officer:
On receiving your request we give you a time at which you can expect a response and this time will be not later than 14 days after receiving your request.
There are some exceptions to your right of access, for example, in the case of existing or anticipated legal action.
If you find that there is an error or omission in the information held about you, please contact the Privacy Officer and we will correct the error or omission in our current records as soon as possible.
For legal and administrative reasons TitlePage and DataPage may also store records containing your personal information in their archives. You may seek access to the records held by TitlePage or DataPage that are not current records, but if you do so, we may charge you for the cost of providing access.
This policy may change from time to time.
Last updated: June 2007
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